Troubleshooting
Problems with one sec? Here are our best tutorials to resolve your issue.
iPhone / iPad
Screen Time API Issues
As a developer, it’s not fun to work with Apple’s Screen Time API. While the original intentions of the API are great, there are many bugs that exist ...
Shortcut Automations Slow
Together with Apple’s help we have made some significant improvements in iOS 18.3 : Automation speeds are now recovered to be as quick as they used t...
Prevent preview of target app before intervention
Especially on older devices, the Intervention can sometimes take a couple of seconds before it triggers. To improve that experience, you can replace t...
Intervention not showing up when it should
To be able to figure out what’s going on, please turn on one sec’s debug banner: Open one sec → Customize → Advanced and turn on Show in Overview why...
Stuck in an endless loop
It’s very likely that you’ve accidentally added an “Open App” Shortcut Action before the actual one sec Shortcut Action. Please remove the “ Open App ...
What to do if an app does not register a URL Scheme?
Not all apps necessarily register an URL Scheme, but there’s a workaround yet again with the Shortcuts app. Create a new Shortcut (not an automation...
Notifications Delayed / Slow
Apple Intelligence features such as Summarize and Priority Notifications slow down notifications delivery. That means that notifications that are ...
Apple Family Sharing
Thanks for getting in touch! I’m sorry to hear that you’re experiencing issues with Apple Family Sharing for your one sec subscription. Let’s go thr...
Good Morning Countdown not Working
Sometimes, HealthKit can a bit slow to deliver wakeup information to one sec (or fails to do so completely). As an alternative you can either: Set up ...
Android
Cannot purchase one sec pro
Some users have reported about not being able to purchase one sec. The options to do so didn’t show up or were greyed out. This means one sec could no...
Flagged by Android Virus Scanner
Some Android users, especially on Huawei devices, have informed me that the pre-installed virus scanner app “Avast” is marking one sec as infected. Th...
Additional Android Background Settings
Please make sure that, especially on Android 13 , you have the latest OS software patch installed. This updated fixed an issue for me, where the inte...
Intervention not showing up when it should
Intention App Switching Verify that your device is compatible
one sec intervention opens in split-screen / multi-window
Some users have reported that one sec opens in split screen next to the target app which completely defeats the purpose of the intervention. I have be...